Shipping/Return Questions

Shipping Policy

We offer expedited shipping. Expedited orders can only be shipped Monday through Friday.

Please note, shipping rates and times for most shipping zones are and delivery estimates.

If your delivery address is outside of the general carrier service area, your parcel may take additional time to be delivered than the estimated time.

Most orders are shipped within 24-48 hours of receiving during regular business days.

For time sensitive packages please use one of our express shipping options.

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery.

Customs, Duties and Taxes:

Toronto Brow Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

Toronto Brow Shop is not liable for any products damaged or lost during shipping.
If your package is damaged during transit, please reach out to us and provide photos/videos of the damaged package so we may start the claim process. We will always work with you on shipping issues & ensure you get your products in perfect condition.

Updated 2/17/2024

Please provide us with an email when checking out on our store. Please make sure you enter the correct email address to receive tracking information on your order.

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number may take up to 8 hours of receiving this email to activate on the carrier site.

Once an order has been shipped we are unable to cancel or make changes to the order.

If you enter the incorrect email address you will not receive your tracking information via email. Please reach out to us at hello@torontobrowshop.ca with your order number to further assist you.

If the package can not be delivered by the carrier, it will be taken to a local post office, UPS, or FedEx Facility. Please use the tracking information provided and pick up your package in a timely manner or it may be returned to us. 

If the package is not picked up in a timely manner and is returned to sender, you are responsible for the repayment of shipping the package back to you.

If a package is returned by the carrier due to insufficient address, addressee unknown, package not claimed, or any other reason given, we will contact you.

If you do not respond within 30 days, we will automatically refund you for the order minus our 15% restocking fee. 

Make sure that you have checked your tracking information to see if the package has actually been dropped off and if it was dropped off at your home or to the local post office.

We encourage you to wait about 12 hours after you received the delivered notification, the carrier could be a little bit late... It happens.

If you still have not received your parcel, please contact us at hello@torontobrowshop.ca so we can further assist you.

Once a package leaves Toronto Brow Shop and is with the carrier, Toronto Brow Shop is not responsible for lost, stolen, damaged, or missing packages. No refund or exchanges will be made on lost, stolen, damaged, or missing packages.

If your parcel is lost, stolen, damaged, or missing, please contact us at hello@torontobrowshop.ca so we can further assist you.

Please visit our Refund Policy for more information regarding refunds.

For returns, please contact us at hello@torontobrowshop.ca so we can further assist you.

Pre-Order items are products that are out of stock and have a restock in transit.

We will start processing your in-stock items immediately and your pre-order items as soon as our restock arrives.

We offer complimentary express shipping on pre-order items.

Once an order is placed, in most cases, we immediately begin processing it. We cannot guarantee that and in most cases it is just not possible.

If you would like to cancel your order, please contact us at hello@torontobrowshop.ca so we can further assist you.

If 1 or more items from your order are wrong, send an email to hello@torontobrowshop.ca with the order number and a picture/video of the wrong product. Do not open the wrong product; if the product is opened, it cannot be returned.

All such issues with your order need to be reported within 7 days of delivery.

We try our best to ensure inventory on-hand matches inventory in our online store.

We also try our best to make sure we are stocked up in products we as artists need on a day to day basis.

In the unlikely event that the item you purchased was out of stock before your order was submitted, we will ship the rest of the items in your order and reach out to you via email indicating that one of your selected items was out of stock and you can choose to wait or be refunded for that item.

Yes, we offer FREE SHIPPING on all orders placed within Canada above $150 CAD.

Once an order is placed, in most cases, we immediately begin processing it. We cannot guarantee that and in most cases it is just not possible.

Please feel free to reach out to us at hello@torontobrowshop.ca so we can further assist you.